Refund policy
Refund Policy for Vintage Rose Store
At Vintage Rose Store, we take great pride in offering high-quality products that meet our customers' expectations. We understand that sometimes things don't work out, and we are committed to ensuring a positive experience with us.
Returns & Refunds: If for any reason you are not completely satisfied with your purchase, we are happy to assist with a return or exchange. Please note the following guidelines:
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Eligibility for Returns: Items can be returned within 30 days from the date of purchase, provided they are in their original, unused condition with all tags and packaging intact.
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How to Return: To initiate a return or request a refund, please contact us via email at info@vintagerosestore.com. Include your order number and a brief description of the issue. We will provide instructions on how to proceed with the return. Please understand any shipping costs for items to be sent back are covered by the customer returning their items.
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Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
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Refund Process: Once we receive the returned item and verify its condition, we will process the refund to the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
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Exclusions: Unfortunately, we cannot accept returns or offer refunds on sale items, personalized or custom-made products, or items that have been used or damaged by the customer.
We are dedicated to providing excellent customer service, so if you have any questions or concerns, please do not hesitate to contact us.
Thank you for shopping with Vintage Rose Store!